Cancellation & Refund Policy

Last updated: June 2026

Quick summary: Cancel within 5 minutes for a full refund. Refunds are processed within 5–7 business days to your original payment method.

1. Order Cancellations

You may cancel your order within 5 minutes of placing it through our website or by contacting us directly. After 5 minutes, the order may have entered preparation and cancellation may not be possible.

To cancel, contact us via:

2. Eligibility for Refund

You are eligible for a full refund in the following cases:

Order cancelled within 5 minutes of placement
Order not delivered within 2 hours of confirmed delivery time
Wrong item delivered (with photo proof submitted within 2 hours of delivery)
Significantly damaged or spoiled product (with photo proof submitted within 2 hours)
Payment charged but order not confirmed (double charge)

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

Order cancellation requested after 5 minutes and the order is in preparation
Customer provided incorrect delivery address or was unavailable to receive delivery
Minor variations in product appearance from photos (handcrafted products may vary)
Dissatisfaction with taste (subjective preference)

4. Refund Process

Once a refund is approved:

Razorpay/UPI payments: Refunded to original payment method within 5–7 business days
Card payments: Refunded to original card within 5–7 business days
Net banking: Refunded to original bank account within 5–7 business days

You will receive an email/SMS confirmation once the refund is initiated.

5. Partial Refunds

In cases where only a part of your order is affected (e.g., one incorrect item in a multi-item order), we may offer a partial refund or replacement for the affected item at our discretion.

6. How to Request a Refund

To request a refund, contact us with:

Your order ID (found in your order confirmation)
Reason for the refund request
Photo evidence (if applicable)

Contact: chef.ramu1234@gmail.com or call +91 98666 30310

7. Contact Us

For refund queries or disputes:
Email: chef.ramu1234@gmail.com
Phone: +91 98666 30310
WhatsApp: +91 98666 30310