Privacy Policy

Last updated: September 5, 2026

This policy covers Hai Bakery Chef, its customer app (com.haibakerychef.app), the Hai Rider delivery-partner app (com.haibakerychef.rider), and our website. Hai Bakery Chef operates these services. Contact details are at the end of this policy.

1. What we collect

Customers provide account identifiers, name, email address, phone number, delivery address and order details. If you add them to your profile, we also store your date of birth for birthday messages and your profile photo. We store order history, payment status and transaction references to fulfil orders, provide receipts and resolve support issues.

With your device permission, the customer app accesses precise GPS location to find your delivery address, calculate delivery distance and fees, and show delivery tracking. Your selected location can be saved in your profile, orders and delivery offers. You can decline permission and enter an address manually. The customer app does not request background location.

For riders, we process the identity and contact details, branch assignment and payout details supplied to the shop, delivery assignments, earnings and payment records. We store a push-notification token to send incoming-order alerts. Device permissions control notification delivery.

Rider location in the background

Hai Rider collects precise location data to share the rider's live position with the customer and the shop during an active delivery, even when the app is closed or not in use. Location updates support delivery tracking and coordination when the screen is locked or another app is open. We display a location disclosure before requesting permission. Android shows a foreground-service notification while delivery tracking is running.

Delivery-location transmission stops when there is no active delivery or the rider signs out. Permission checks may briefly access location on app opening, but those checks do not upload a position. Riders can decline permission or change it in Android Settings; this limits live tracking. Previously saved delivery positions may remain in order records as described under Data retention. Location is not used for advertising.

2. How we use your data

We use data to authenticate accounts, process and deliver orders, calculate delivery charges and rider earnings, display tracking, send receipts and order alerts, send birthday messages when a date of birth is provided, and respond to support requests. Authorised shop staff and delivery partners receive customer contact details, delivery addresses and locations needed to handle delivery offers and orders. Customers and authorised shop staff can see their assigned rider's delivery location. We do not sell personal information or use it for third-party advertising.

3. Payment information

We do not store your credit/debit card details or UPI credentials. All payment transactions are processed by Razorpay, a PCI-DSS certified payment gateway. Please refer to Razorpay's privacy policy for details on how payment data is handled.

4. Cookies

The apps and website use local device storage and authentication-session storage to keep you signed in and remember your cart, preferences and consent choices. Remote maps, images and other resources send network information such as your IP address and browser or device information to the providers serving them. We do not integrate advertising trackers.

5. Data storage and security

Account, order and delivery data is stored using Google Firebase. Network requests to our backend use HTTPS, and access is controlled through authentication and role-based rules. Service providers may process information outside your home country. No storage or transmission system can provide an absolute security guarantee.

6. Data retention

We retain profile data while your account is active. When customer account deletion completes, we remove the login, profile, photo, delivery-offer copies and email-job records associated with the account. We retain sales records for accounting, tax and dispute handling after removing the customer's direct account, contact, street-address and GPS fields. Transaction amounts, purchased items, dates, city, pincode and area may remain.

Rider delivery, most-recent delivery-position and payout records are retained as needed to operate deliveries, settle earnings and handle disputes or legal obligations. Rider accounts are created and managed by the shop; contact us to request removal and deletion of associated data. Data that must be kept for an outstanding delivery, settlement, fraud prevention or legal obligation is restricted to that purpose. We explain applicable retention when handling a deletion request. Payment and communication providers may retain records under their own obligations.

7. Your rights

Customers can request account deletion from Dashboard > Profile > Delete my account, or follow the account-deletion instructions without installing the app. An active order must first be completed or cancelled. Riders and customers can request access, correction or deletion by emailing chef.ramu1234@gmail.com. We will respond within 7 business days and may verify your identity before acting. You can revoke location and notification permissions in your device settings and remove an optional photo or date of birth from your profile.

8. Third-party services

We use Google Firebase for authentication, databases, photo storage, backend processing and rider push notifications; Google Maps and Routes for maps, delivery distance and navigation; Razorpay for payments; and Brevo for receipts and birthday emails. Map tiles, images and application resources are also delivered through third-party content providers, including ImageKit. These providers receive the information needed to supply their service, such as location for route calculations or an email address and message content for email delivery. They have their own privacy policies.

9. Changes to this policy

We may update this policy as our services change. We publish changes here with an updated date and provide additional notice or consent where required before introducing a new use of personal data.

10. Contact

For any privacy-related queries, contact us at:
Email: chef.ramu1234@gmail.com
Phone: +91 98666 30310